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Recent Posts
- Mistake #4: Not Creating and Maintaining “Brand” Loyalty, a Core Competency of the Hospitality Industry, Through Emotionally Engaging and Developing a Personal Rapport with Your patients to Retain Current Patients and Obtain Referrals.
- Critical Mistake #3: Not Using the Most Effective Positive Distractions to Help Focus Patients’ Attention, Elicit Positive Thoughts and Reduce Fear, Stress and Pain
- Pediatric Waiting Rooms: Special Considerations
- Mistake #2: Not Providing a Functional Office Design that’s Responsive to Patients’ Feelings and Emotional Needs – That is Conducive to Patient- and Family-Centered Care (PFCC)
- Critical Mistake #1 Healthcare Professionals Make in the Client Experience: Ignoring Patients’ First & Last Impression of the Office
Archives
Monthly Archives: February 2011
Positive Distractions in the Waiting Room: Design Opportunities
We saw in my last post that research shows that patients perceive their wait time as shorter than it actually is when their time is occupied. Occupied patients waiting in a doctor’s office are also more satisfied patients, meaning that … Continue reading
Research on the Waiting Experience: Time
Intuitively I think I know what changes should be made to a waiting room to make it a more positive space for patients and accompanying family and friends. But, intuition is not much to go on when deciding to make … Continue reading
designing waiting 