This new article by Anne DiNardo of Healthcare Design magazine offers some very good design suggestions for waiting areas. What is missing from her piece, however, is the hard evidence behind each of her suggestions. This article should just be a jumping off point, however, as design interventions should not just be anecdotal or experiential. To justify the expense of re-designing a waiting area, providers want some strong data indicating the correlation between certain design choices versus others and patient and staff satisfaction. That’s an area in which researchers need to do more work. Here is DiNardo’s article: “5 Design Ideas for Healthcare Waiting Rooms”.
- Mistake #4: Not Creating and Maintaining “Brand” Loyalty, a Core Competency of the Hospitality Industry, Through Emotionally Engaging and Developing a Personal Rapport with Your patients to Retain Current Patients and Obtain Referrals.
- Critical Mistake #3: Not Using the Most Effective Positive Distractions to Help Focus Patients’ Attention, Elicit Positive Thoughts and Reduce Fear, Stress and Pain
- Pediatric Waiting Rooms: Special Considerations
- Mistake #2: Not Providing a Functional Office Design that’s Responsive to Patients’ Feelings and Emotional Needs – That is Conducive to Patient- and Family-Centered Care (PFCC)
- Critical Mistake #1 Healthcare Professionals Make in the Client Experience: Ignoring Patients’ First & Last Impression of the Office