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- Mistake #4: Not Creating and Maintaining “Brand” Loyalty, a Core Competency of the Hospitality Industry, Through Emotionally Engaging and Developing a Personal Rapport with Your patients to Retain Current Patients and Obtain Referrals.
- Critical Mistake #3: Not Using the Most Effective Positive Distractions to Help Focus Patients’ Attention, Elicit Positive Thoughts and Reduce Fear, Stress and Pain
- Pediatric Waiting Rooms: Special Considerations
- Mistake #2: Not Providing a Functional Office Design that’s Responsive to Patients’ Feelings and Emotional Needs – That is Conducive to Patient- and Family-Centered Care (PFCC)
- Critical Mistake #1 Healthcare Professionals Make in the Client Experience: Ignoring Patients’ First & Last Impression of the Office
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The Story of Waiting
I attended a session entitled, “The Story of Waiting”, at the recent Healthcare Design Conference held this past November in Phoenix, Arizona. Researchers presented their findings, grounding it on a review of existing studies related to design’s impact on waiting. … Continue reading
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Tagged active waiting, artwork in patient rooms, artwork in waiting areas, defensible space, Design with Science, healing design, medical staff break rooms, passive waiting, positive distractions, prospect and refuge, Sally Augustin, social support spaces, spatial syntax, Ulrich, waiting, waiting area design
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